Privacy Policy

Introduction and Scope

At Yolo247, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our online gaming platform, website, and related services. By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

This policy applies to all users of our platform, including visitors to our website, registered players, and anyone who interacts with our services. We adhere to applicable data protection laws and regulations, including but not limited to the Information Technology Act 2000 (India) and international privacy standards.

Types of Data We Collect

Personal Information

We collect personal information that you voluntarily provide when creating an account, making transactions, or contacting our support team. This includes:

• Full name, date of birth, and age verification details
• Email address and phone number for communication
• Residential address and postal code
• Government-issued identification documents for verification
• Banking and payment information for deposits and withdrawals
• Employment information for enhanced verification

Technical and Usage Data

We automatically collect technical information about your device and how you interact with our platform:

• IP address, browser type, and operating system
• Device identifiers, screen resolution, and time zone settings
• Pages visited, time spent on the platform, and click patterns
• Gaming activity, including games played, bets placed, and transaction history
• Login and session information for security purposes
• Error reports and performance data to improve our services

Communication Records

We maintain records of all communications between you and our company, including:

• Customer support conversations via chat, email, or phone
• Marketing communications and promotional materials
• Survey responses and feedback submissions
• Social media interactions and public posts mentioning our brand

Cookie Policy and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and provide personalized content. Our use of cookies falls into several categories:

Essential Cookies

These cookies are necessary for the basic functionality of our website and cannot be disabled. They enable core features such as:

• User authentication and session management
• Security features and fraud prevention
• Load balancing and performance optimization
• Language preferences and accessibility settings

Analytical Cookies

We use analytical cookies to understand how users interact with our platform and to improve our services:

• Page view analytics and user journey tracking
• Performance monitoring and error detection
• A/B testing for feature improvements
• Conversion tracking for marketing campaigns

Marketing and Personalization Cookies

These cookies help us deliver relevant content and advertisements:

• Personalized game recommendations based on preferences
• Targeted promotional offers and bonuses
• Retargeting advertisements on third-party websites
• Social media integration and sharing features

Managing Your Cookie Preferences

You can control cookie settings through your browser preferences or our cookie management tool. However, disabling certain cookies may limit the functionality of our platform. We provide clear options to opt out of non-essential cookies while maintaining the core functionality of our services.

Data Protection and Security Measures

We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security framework includes multiple layers of protection:

Technical Safeguards

• 256-bit SSL encryption for all data transmission
• Advanced firewall protection and intrusion detection systems
• Regular security audits and penetration testing
• Secure data centers with physical access controls
• Encrypted database storage with access logging
• Two-factor authentication for sensitive account actions

Administrative Controls

• Employee background checks and security training
• Role-based access controls and principle of least privilege
• Regular security awareness programs and updates
• Incident response procedures and data breach protocols
• Third-party vendor security assessments
• Data retention and disposal policies

Compliance and Certifications

Our security measures comply with industry standards and regulations:

• ISO 27001 information security management certification
• PCI DSS compliance for payment card data protection
• SOC 2 Type II certification for service organization controls
• Regular compliance audits by independent third parties

How We Use Your Information

Account Management and Service Provision

We use your personal information to provide and maintain our gaming services:

• Creating and managing your player account
• Processing deposits, withdrawals, and other transactions
• Verifying your identity and age to comply with legal requirements
• Providing customer support and technical assistance
• Maintaining game records and transaction history
• Implementing responsible gaming measures and limits

Legal Compliance and Security

We process your data to meet legal obligations and maintain platform security:

• Anti-money laundering (AML) and know your customer (KYC) compliance
• Fraud detection and prevention measures
• Tax reporting and regulatory compliance
• Investigation of suspicious activities or policy violations
• Cooperation with law enforcement when legally required

Marketing and Communications

With your consent, we use your information for marketing purposes:

• Sending promotional offers, bonuses, and game recommendations
• Personalizing content based on your gaming preferences
• Conducting market research and customer satisfaction surveys
• Informing you about new games, features, and platform updates

Data Sharing and Third Parties

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. However, we may share your data in the following circumstances:

Service Providers and Partners

• Payment processors for secure transaction handling
• Identity verification services for KYC compliance
• Customer support platforms and communication tools
• Analytics providers for platform improvement (anonymized data)
• Security services for fraud detection and prevention
• Cloud infrastructure providers with strict data protection agreements

Legal Requirements

We may disclose your information when required by law or to protect our rights:

• Compliance with court orders, subpoenas, or legal processes
• Cooperation with regulatory authorities and law enforcement
• Protection of our legal rights and property
• Investigation of fraud, security breaches, or policy violations
• Emergency situations involving threats to personal safety

Data Retention and Deletion

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy and to comply with legal obligations:

Active Account Data

• Account information: Retained while your account is active
• Transaction records: Maintained for 7 years for financial compliance
• Gaming history: Stored for the duration of account activity
• Communication records: Kept for 3 years for customer service purposes

Closed Account Data

• Basic account information: Retained for 5 years after closure
• Financial records: Maintained for 7 years for regulatory compliance
• Identity verification documents: Stored for 5 years as required by law
• Marketing preferences: Deleted immediately upon account closure

Your Privacy Rights and Choices

Access and Portability

You have the right to access your personal information and request a copy of your data in a structured, machine-readable format. You can download your data through your account settings or by contacting our support team.

Correction and Updates

You can update your personal information at any time through your account dashboard. For more complex updates or corrections, please contact our customer support team with appropriate verification.

Deletion and Erasure

You may request deletion of your personal information, subject to legal retention requirements. Please note that deleting your account will permanently remove access to your gaming history and any remaining account balance.

Marketing Opt-out

You can unsubscribe from marketing communications at any time by:

• Using the unsubscribe link in promotional emails
• Updating your communication preferences in account settings
• Contacting our customer support team
• Replying "STOP" to SMS marketing messages

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. These transfers are necessary for providing our services and are conducted with appropriate safeguards:

• Adequacy decisions by relevant data protection authorities
• Standard contractual clauses approved by regulatory bodies
• Binding corporate rules for intra-group transfers
• Explicit consent for specific transfer purposes

Children's Privacy Protection

Our services are strictly intended for adults aged 18 and above. We do not knowingly collect personal information from individuals under 18 years of age. If we become aware that we have collected information from a minor, we will take immediate steps to delete such information and suspend the associated account.

Parents or guardians who believe their child has provided personal information to us should contact our support team immediately for assistance with account closure and data deletion.

Policy Updates and Changes

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or business operations. We will notify you of significant changes through:

• Email notifications to your registered email address
• Prominent notices on our website and platform
• In-app notifications for mobile users
• SMS alerts for material changes affecting your rights

Continued use of our services after the effective date of any changes constitutes acceptance of the updated Privacy Policy.

Contact Information and Support

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through the following channels:

We are committed to resolving privacy-related inquiries promptly and will respond to your requests within 30 days of receipt. For urgent matters involving potential security breaches or unauthorized access, please contact our 24/7 security hotline immediately.

You also have the right to lodge a complaint with relevant data protection authorities if you believe your privacy rights have been violated. We encourage you to contact us first so we can address your concerns directly.